John David Groseclose, SCSA 7438 E. Granada Road Scottsdale, AZ 85257 (480) 874-1859 e-mail: iain@iaincaradoc.org
Current Certifications:
Sun Certified System Administrator
Work Experience:
Senior UNIX Administrator, Genuity E-Biz/Webhosting. Ongoing responsibilities in the resolution of problems on various hosts, including Solaris, Apache webservers, Netscape Server/iPlanet, WebLogic, SecureID, SSH, FTP, and other troubleshooting. Work with vendors (Sun, Legato, Netscape, etc.) in scheduling work for minimal downtime hardware/software replacement/upgrade, including swapping drives out of arrays, replacing CPUs, installation and upgrades of software packages. Function as mentor for junior administrators. Counsel junior personnel in managing customer expectations, work habits/shortcuts. Solaris, HP-UX, IRIX, and some NetApp. January 2001 - present. 
Product Manager, iREZ Technologies, LLC (division of PAR Technologies). Ongoing responsibilities in product development, engineering, marketing. Oversee engineering from concept to production. Manage development of hardware and software for the Kritter line of digital cameras, including working with software developers, technical writers, and graphic artists for drivers, manuals, and packaging of product. Work with third parties to insure product interoperability with other hardware and software. July 1999 - January 2001. 
Field Services Analyst, PAR Systems (division of PAR Technologies). Six months performing first, second, and third tier support for desktop and network environments for various contract customers. Work included architecture and administration of Novell, Windows NT, and Linux servers, SMTP, POP3, and IMAP4 access and routing issues, network security and firewalling, and LAN-to-Internet connectivity.February 1999 through August 1999. 
Technical Analyst, Sprint Paranet. First, second, and third tier support for desktop and network environments for a contract position in the Scottsdale area, including hardware and software development environments. Other areas of work range widely from supporting desktop Macintoshes to troubleshooting SMTP, POP3, and IMAP4 access and routing issues on Windows 95 and NT Workstation. Troubleshoot secure router issues on NSC-1 encrypting routers. Install, configure, and/or troubleshoot web servers, mail servers, and FTP servers on Sun/Solaris, Linux, and Macintoshes, as well as implement database-to-web solutions. Manage division-wide software roll-out of various packages, including Netscape Communicator. Troubleshoot remote access issues for ACE Card users (token-based authentication). Install and configure Citrix client packages for remote access. Write instructional packages for end users. Some training for end users in various applications, including MS Office (MS Word, Excel, and Powerpoint). 40 hours plus weekly. 1995-1999 
Professional Development Leader, Branch Leadership Team, Sprint Paranet. Assist fellow branch members in designing career plans, including scheduling classes, seminars, and counseling for employees. 1998-1999 
Division Systems Analyst, Paranet. Perform user account creation and maintenance. Troubleshoot remote access issues for dial-in users. Support TCP/IP and AppleTalk Remote Access. Maintain TACACS+ accounts for dial-in users. Perform account auditing to determine excessive online use. Train employees in the use of remote access applications, including e-mail and web browsers. 12-16 hours per month in addition to other duties (see Technical Analyst listing). 1996 
Consultant, self-employed. Offer information, advice, and training on various systems, including Internet electronic mail, World Wide Web site creation and maintenance, and new computer installations (both Macintosh and PC).10-20 hours weekly. 1995 
Instructor, CompUSA. Educate customers in the use of business software, including Microsoft Office products, WordPerfect, Lotus 1-2-3, CorelDRAW!, and more, including advanced classes in PageMaker and QuarkXpress. Set up and maintain classroom networks (AppleTalk and Novell) for file distribution to Macintoshes and PCs. 40 hours plus weekly. 1992-1995 
Education:
B.A. in Integrative Studies at ASU West. 
Skill Sets:
General Skills:
Deep understanding of consumer computing and electronics needs. 
Over fifteen years of real-world experience setting up and configuring desktop machines for general use. 
Network Skills:
Over fourteen years of experience troubleshooting telecommunications equipment, including modems, CSU/DSUs, routers, switches, hubs, ISDN equipment, and RF/IR remote links. 
Eight years of experience in small-scale (less than 400 nodes, five servers) network design and planning, hardware/software purchase recommendations, implementation and support. Topologies and architectures include 10BaseT ethernet, 10Base2 ethernet, Token Ring, and LocalTalk, covering IPX/SPX, TCP/IP, and AppleTalk. 
Three years of experience in large-scale (more than 400 nodes, five servers) network support, analysis, and troubleshooting. 
Firewall experience includes ipchains and ipfwadm, countermeasures including FakeBO, tcp_wrappers, log analysis, Snort, and IDS/post-intrusion methodologies. 
Desktop Support Skills:
Seven years of experience in connecting to multiple server environments ranging from 30-90 Servers running AppleShare, NFS, Novell NetWare and NT Server, via TCP/IP, AppleTalk, and IPX over 10BaseT, 10Base2, and Token Ring topologies from desktop machines running Windows 3.1, Windows for Workgroups 3.11, Mac OS, Windows 95, and Windows NT Workstation. 
Vast experience supporting Macintoshes running all versions of the Mac OS from 6.0.7 through 9.0.4 in mixed environments (including Novell NetWare, AppleShare and NFS) over various media including 10BaseT, 10Base2, and Token Ring. 
Moderate experience with Windows 95, 98, NT, and 2000 desktop support. 
Teaching and Management Skills:
Experience with teaching DOS, Windows 3.x, WFW 3.11, Windows 95, Windows NT, Mac OS (from 6.0.7 through 9.0.4) and all associated desktop applications including Microsoft Office, PageMaker, QuarkXPress, and many others. 
Can work with or manage diverse groups, functioning as the interface between upper management and employees, engineering staff and marketing staff, and varying ethnic/cultural/gender groups. 
UNIX, Linux, and Solaris:
Administration experience in Sun OS, Solaris, AIX, and HP-UX. Experienced in the interconnectivity of UNIX and most desktop platforms. 
Exposure to user account maintenance for secure authentication methodologies including TACACS+ and ACE Card authentication for remote access. 
Four years of experience with Linux on DEC/Compaq Alpha and Intel/Compatible. Includes Red Hat, Debian, and Corel Linux. 
Linux experience includes extensive studies in e-mail routing including SMTP, POP3, and IMAP with qmail and sendmail, anti-relaying measures, and attachment handling. 
Current Studies/Hobbies:
CISSP 
CCNA 
Regular Contributor to various anti-spam and security groups, including DShield.org and the SANS Incident Handling Group